Knowing These Sets of Words Will Help You in Any Situation
"When you learn what to say and how to say it, you gain control—not by force, but through intention."
- Dan Rochon
Episode Summary
There are a few words that work in almost every situation—whether you’re talking to an expired listing, a renter, or a potential buyer. Once you know these sets of words and how to use them, conversations become a lot smoother.
It’s not about memorizing scripts. It’s about learning the components—the pieces that you can massage around depending on who you’re talking to. When you understand how these pieces fit together, you can lead any conversation with confidence.
Phrase #1: “I Can Carve Out Some Time”
When scheduling an appointment, saying “I can carve out some time” changes the entire tone of the interaction.
Here’s why. Most agents sound like they’re chasing clients. They respond too quickly or too eagerly, which gives off a “puppy dog” vibe. By saying “I can carve out some time,” you’re communicating that your time is valuable.
You’re not chasing—you’re leading. You’re showing up as a professional of value.
Phrase #2: “Will You Keep That Commitment?”
This one’s about accountability. When you say “Will you keep that commitment?” it subtly creates ownership on the client’s part. They’re no longer just agreeing to meet or talk—they’re making a commitment.
This shifts the energy. It moves you from simply following up to creating mutual respect. When people commit out loud, they take the next step more seriously.
Building Connection While Staying in Control
Now, here’s the balance—you want control, but you also want connection.
That’s where rapport and repetition come in. Repeat the last few words your client says. Reflect what they’re feeling. This makes them feel heard, and at the same time, you’re leading the direction of the conversation.
It might sound simple, but this mix of intentional words and active listening is how you stay both authentic and in control.
Put It All Together
Once you start practicing these components—phrases like “I can carve out some time” and “Will you keep that commitment?”—you’ll notice that every conversation follows a more predictable, confident rhythm.
These words don’t just help you talk better. They help you show up as the professional your clients can trust.
Final Thought
When you lead with intention, you lead with influence.
Take time to practice these components. Use them often. And when you’re ready to take your influence to the next level, I break down the entire framework inside my book, Teach to Sell.
👉 Get your copy here and start mastering the conversations that lead to more clients, more trust, and more no broke months.
